Terms & Conditions & Booking Policy
To ensure the smooth running order of our lessons, all of our clients must adhere to the following Terms & Conditions and Booking Policy.
When booking a course of five lessons
Please check your diary to ensure none of your lessons clash with any other important appointments as any cancellations received after time of booking will result in you losing your lesson. Unfortunately this also applies to any cancellations due to illness.
We will allow a maximum of a two week break in any block of five.
Your lesson time is yours exclusively until you decide not to continue with lessons.
You will be asked on week four if you wish to continue. To guarantee you permanent place payment must be received no later than week 5 of each block or you may lose your spot.
Payments can be made in person or over the phone. We do not accept cheques.
Wherever possible you will have the same instructor each week with the exception of absences due to staff holidays or sickness. On these occasions tuition will be provided by another instructor, at our discretion we may allow lessons to be cancelled and carried forward but only if we feel it is detrimental to pupil progress to change instructors.
Refunds are not given to clients who are unable to attend due to bad weather. However, if we decide to close the business due to weather, global panemic or some other reason we will move forward your credits on file, this is done entirely at our discretion. Any closures will be posted on our Facebook and Instagram pages.
TERMS & CONDITIONS
It is your responsibility to keep us informed of changes to personal details, illnesses, medication and special needs and to ensure pupils always wear appropriate good fitting swim wear.
We accept no responsibility for damage sustained whilst parking, vehicles are left at the owners’ risk.
Clothing & valuables can be left in the draws provided or left on poolside. We accept no liability for loss or damage to clothing or valuables.
We respect your need for privacy and keep any information that you share with us in confidence. We do not share your information with any third parties. Provision of your email address allows us to inform you of any closures, provide news bulletins and updates. A copy of our data protection policy is available at reception on request.
Parents accept that their child is under the supervision, control and care of the accompanying adult. The actions of the child and any other siblings accompanying the supervising adult are the responsibility of the accompanying adult. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the lesson. We reserve the right to request that your child should be removed from the lesson should they persistently disrupt the other pupil or should they be seen to be putting themselves or anyone else at risk.
Customers accept that at times there will be some physical contact between the teacher and their child, which will always be carried out in a professional, appropriate and caring manner.
You may only take photographs and/or video footage of your own child unless you have prior agreement from the instructor and parent/guardian of other children present.
Parents who are concerned that their child is in the photograph taken by another customer have the right to ask to view that photograph and for it to be deleted if they are in fact in the shot.